Terms, Conditions, Accessibility & Legal Disclaimers

Terms & Conditions

1: Work will be undertaken during working hours of 8:00 - 17:30, (in addition to Call Out and Emergency Service)
2: Any amendments to your original order will need to be made in writing, when the quotation can be adjusted accordingly.
3: All quotations are provided free of charge and with no obligation to proceed. All quotations will be based on the information made available at the time and could be subject to change under certain circumstances.
4: Fault finding/ investigations will be charged accordingly and this price will be deducted from your final invoice if you choose Reliant LDN to complete the necessary repairs as diagnosed.
5: Where the flues pass through an outside wall we will use all reasonable endeavours to ensure that when filling the hole, this matches the existing wall finish, but exact matching cannot be guaranteed
5: Carpets/flooring may need to be lifted to install pipework, in such an event Reliant LDN endeavour to return the carpet/ flooring to as near as original condition as possible. Although it is important to note that we are heating engineers and not carpet fitters
6: Powerflushing to remove debris from a central heating system can, on rare occasions, expose previously undetectable faults, weak points or breaches. Reliant LDN cannot be held responsible for any such pre-existing conditions which might be revealed, or for any resulting damage which might occur.
7: Installing a new boiler will not affect individual radiators or cause them to cease working. If there are previously faulty radiators on the system, they may need to be replaced, resulting in an additional charge.
8: When installing a new boiler it may come to light that new pipework may also need to be installed due to a difference in diameter between existing pipework and the new boiler. In such cases an additional charged may be incurred.
9: All gas and water piping will be installed and insulated according to appropriate standards. Pipe work will be concealed, wherever possible, however this will be at the discretion of the company.
10: The company will remove all waste upon completion of the installation. This includes unused materials and disconnected copper cylinders.
11: All materials and workmanship are guaranteed for 12 months following the completion of all works, this excludes issues resulting from normal wear and tear. A written guarantee will not be required as all records of work carried out and materials purchased are retained for 6 years.
12: The customer will have 30 days from the initial quotation in which to accept
13: Any workmanship that is not to the satisfaction of the customer needs to be reported within 28 days of completion. When an agreement has been made betweenboth parties all agreed additional works will be completed free of charge.
14: Payment in full is due on the day of completion of work. All materials, fixtures and fittings used will remain the property of Reliant LDN until the account is settled in full. Failure to pay an outstanding account can result in legal action and the possible removal of installed items.
15: Complaints: Where we cannot resolve a complaint using our own complaints procedure we will revert to using the Dispute Resolution Ombudsman in accordance with our status as a Which? Trusted trader. In the unlikely event of a complaint arising you can contact them on 0333 241 3209 or via their website.

Legal Disclaimers

Data Security

Disclaimer: Security, whilst every effort is made to ensure that the web site is secure, there is a small chance that the site could be violated. Therefore, the user should ensure that no 'STRICTLY CONFIDENTIAL' information or material is submitted.

Links to other Web Site(s)

Disclaimer: www.reliantldn.co.uk makes no representation or warranty with respect to the accuracy, or completeness of the contents of other web site(s) linked to from this domain name and specifically disclaim any implied warranties given or fitness of the data/information for any particular use. All links to other websites are provided for information only. Reliant LDN is not responsible or liable, directly or indirectly, for ANY form of damages whatsoever resulting from the use (or misuse) of information contained in or implied by the information on any links that are referred to in this website.

General Publication Disclaimer

Disclaimer: The Author(s) have used their best efforts in preparing this web site. However, the Author(s) make no representation or warranty with respect to the accuracy, or completeness of the contents of this site and specifically disclaim any implied warranties or fitness for a particular use. All of the information supplied on this web site is published without warranty and the user/reader must satisfy themselves to it's suitability for use.

Privacy Policy

Reliant LDN operates this web site. Reliant LDN regards the privacy and security of user information as a critical component of the service that we offer to our users. The following information explains our information gathering and dissemination practices.

Cookies. Cookies are pieces of information that a web site transfers to your computer's hard disk for record-keeping purposes. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set up to accept cookies. If you'd prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of our web site if you do so. We use cookies to credit your referral to a partner or affiliate who referred you to our web site. We also use cookies to collect demographic and profile data for purposes of delivering content specific to your interests. Advertisers that display ads on our site may also use cookies. This website does not use cookies and so does not have access to any information obtained from them.

IP Addresses. IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as "traffic data" so that data (such as the Web pages you request) can be sent to you. Reliant LDN will not use your IP address to attempt to identify your personal information.

Referers. A Referer is the information passed along by a web browser that references the Web URL you linked from, and is automatically collected by our web server as "traffic data". We use traffic data to credit your referral to a partner or affiliate who referred you to our web site. This information may also be used by Reliant LDN to identify broad demographic trends that may be used to provide information tailored to your interests. You will not be personally identified from this information.

System Information. System information we collect as part of "traffic data" includes time, the type of web browser being used, the operating system/platform, and CPU speed. This information is sent automatically by your web browser when you are connected to a web site. This information may be used by Reliant LDN in identifying broad demographic trends and may be used to provide information appropriate for your computer system. You will not be personally identified from this information.

Sharing of Information. Reliant LDN feels strongly that your personally identifying data should only be seen by you, unless you authorize us to share it with others. Except as provided in this privacy Policy, no data or information which personally identifies you will be shared with anyone. Some of your information may be shared on an aggregate basis only, as a part of a larger set of statistics, but that information will not be sufficient to permit the recipient to identify you. Notwithstanding the forgoing, Reliant LDN will only disclose personally identifiable data without your permission in the following limited circumstances: (i) if Reliant LDN is required to do so by law, or (ii) if Reliant LDN has the good faith belief that such action is necessary to conform to applicable laws or comply with legal process served on Reliant LDN, or to protect and defend the rights or property of Reliant LDN or another subscriber or to enforce the Terms of Use.

Security. Information collected by Reliant LDN is stored in secure operating environments that are not available to the public. All of our employees and contractors are dedicated to maintaining and upholding your privacy and security and are aware of our privacy and security policies. Unfortunately, no data transmission over the Internet can be guaranteed 100% secure. As a result, while we strive to protect your personal information within our systems, Reliant LDN cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Other Web Sites and Links. This web site contains links to other web sites, and our partners and affiliates may also have links on this web site and/or provide links to this web site. Please note that the privacy practices of those other web sites and of our partners and affiliates are not covered by this Privacy Policy, and we are not responsible for the privacy practices or the content of such web sites, partners, or affiliates. You should be careful to review any privacy policies of such web sites, partners, or affiliates.

Modification of Privacy Policy by Reliant LDN. Reliant LDN reserves the right to change or update this Privacy Policy at any time by posting a notice that we are changing our Privacy Policy.

Contact Us. If you have any questions regarding this Privacy Policy, Reliant LDN or your dealings with our web site, please contact us the address shown on the 'Contact Us' page of this site.



Our website has been designed to be as easy to use as possible for users with disabilities. Users with a visual impairment can change the text size by adjusting the settings in their browser. Internet Explorer users can access this facility through the View & Text Size menu. Other browsers support this feature by pressing Ctrl and the + or - keys. Please refer to your browser Help if this is not the case. Blind and visually impaired users can also make use of screen readers such as JAWS.

Publications formats

Publications on this site appear in a variety of formats. Those accompanied by an image can be viewed online by clicking on the pdf icon or html icon or the title of the publication. You will need Adobe Acrobat Reader to view pdf files. Visually impaired users may also find the tools offered on the Adobe website useful.

Adobe Acrobat and accessibility

On this website our client publications and newsletters are available to read or print in pdf format. Wherever you see the pdf icon (pdf icon) next to the title of the a publication you can click on the pdf icon to open the publication.

You will need Adobe Acrobat Reader to view and print pdf files. Adobe Acrobat Reader is free and can be downloaded from the Adobe website.

As pdf documents may not be readily accessible to screen readers and may not be formatted for visually impaired users, the use of a conversion tool is advised to convert pdf documents into plain text or html documents.

Scroll to Top